Local Pickup FAQ

How does Local Pickup work?

Select Local Pickup – Tiller Warehouse at checkout.
You’ll be prompted to choose a pickup date and time before completing your purchase.
After checkout, you’ll receive a confirmation email with detailed pickup instructions.
Because we are primarily a warehouse (not a retail storefront), pickups are by appointment only.

When are pickup times available?

Pickup windows are:

• Tuesday & Wednesday: 9am–12pm and 1pm–3pm
• Friday: 10am–12pm and 1pm–4pm
• Second Saturday of each month: 12pm–2pm

Appointments must be scheduled during checkout. Pickup windows may change depending on staff availability.

 What discount do you offer for Local Pickup?

• All new, in-box products: 20% off (discount automatically applied in cart)
• Open Items & Pickup-Only Products: Pre-discounted 10%–70% off

Open Items are limited and may not always be available on our website.

What are Open Items?

Open Items are products that were previously sold and returned. Every Open Item listed on our website has been thoroughly inspected and meets our safety and quality standards. Because we primarily sell online, once a product has been opened or shipped, it cannot be resold as new. Selling locally allows us to avoid shipping costs and offer these items at significant discounts.

 What condition are Open Items in?

Open Items are fully functional and in good working condition but may show cosmetic wear such as:

• Minor scuffs or scrapes from shipping
• Dust or smudges from warehouse handling
• Steel items may have small paint nicks
• Mats and beams may not be in original packaging
• Gymnastics bars will come disassembled in a box

All Open Items are guaranteed to function properly.

What do I do when I arrive?

Step 1: Arrive during your scheduled appointment time.
We staff pickups based on scheduled appointments.

Step 2: Park in the Customer Lot behind the warehouse.
Proceed to the back of the building and park in the far lot. Look for the large banner over the pickup dock.

Step 3: Call to let us know you’ve arrived.
Call (317) 219-5647 and leave a message with:

• Your name
• Order number
• Vehicle make and model

This helps our team locate your vehicle and confirm your order.

Step 4: Prepare your vehicle while you wait.
Clear enough space so your order can be safely loaded. This keeps your products secure and helps our team stay on schedule.

Can I shop at the warehouse without an appointment?

No. We are not a retail location and do not offer walk-in shopping.
For safety and staffing reasons, customers must have a scheduled pickup appointment.

Can I purchase additional items during my appointment?

Yes! Many customers add products during pickup. As long as you have a scheduled appointment, you may purchase additional items while you're here.

What if I can’t find my pickup email?

No problem — just arrive during your scheduled appointment time and follow the arrival steps above.
If you need assistance beforehand, please contact Customer Support.

What if I can’t make my pickup time?

Life happens! Contact Customer Support as soon as possible and we’ll help you reschedule.

What if I don’t see the option to schedule Local Pickup?

Make sure you’ve selected Local Pickup – Tiller Warehouse as your delivery method.
The system will then prompt you to schedule your pickup time before completing checkout.
If you’re still having trouble, please contact Customer Support.

What is your return policy for Local Pickup orders?

All Z Athletic new in box products are eligible for return within 30 days of the pickup date.

Items must be:

• Returned to our warehouse, or
• Shipped back at the customer’s expense

To initiate a return, please contact Customer Support.